Frequently Asked Questions
HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE PLAN?
Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5-10gb of tethering. (the ability to use the phones data with your computer, tablet, or other connected devices.) That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, our plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection.
IS YOUR SERVICE REALLY UNLIMITED?
For normal internet usage, YES! No more data caps! No more overages! All of our hotspot plans include unlimited high-speed data for normal internet usage like streaming music and movies/surfing/gaming etc. Illegal activities would include data abuse and suspicious usage. Data abusers are those who purposefully push limits or conduct known illegal activity like torrenting etc. If you consistently burn through a half terabyte or more a month (that’s over 500 GBs!), that is not normal internet usage and you could be asked to split your usage between two accounts or the service could be terminated by certain carriers. To put that into perspective the average Household in America uses 190 GBs/month. So just please utilize our hotspots with regular discretion so we can continue to provide our members with high speed wireless internet.
ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE DEVICE?
You are the owner of the device. The account is a month to month subscription (pre-paid). When obtaining a subscription, you are responsible for paying for your first month of service as well as the purchase price of the device, plus tax, plus shipping. You may of course cancel your subscription with us at any time. We never charge any cancellation fees! Easy, Simple, Clean!
IS ALL OF THIS FOR REAL? THIS SEEMS TOO GOOD TO BE TRUE!
YES, we are for real! We started the EasyGo Internet Community to provide affordable internet access with no overage charge surprises. We get it...limited access means limited communication. We don't want anyone to be without internet access. Our priority is to allow you to use our access with all major carriers and have affordable, unlimited and 4G LTE plans that are no longer available anywhere in today's marketplace.
DO ANY OF YOUR PLANS THROTTLE?
Essentially NO. Here is the deal... if you live in downtown LA and try to surf during rush hour, you may not receive the highest speeds because the cell towers get clogged. Unless something similar like this happens to you, then all should be well. Put it this way, we haven't had any complaints ;) Legally we are required to let you know that where you will be utilizing our hotspots, the major carriers could be working on the cell towers close to you that could slow you down. That usually doesn't happen... but occasionally it does. We have no control over possible network optimizations being conducted by major carriers if any of their cell towers are being updated or de-prioritized.
I LIVE OUT IN THE MIDDLE OF NOWHERE, AND TRAVEL QUITE A BIT. WILL YOU BE ABLE TO HELP?
We want you to know that we've got almost everyone covered! We have major carrier plans and they all include an unlimited hotspot with high speed 4G LTE. As long as you have a strong LTE signal from the major carrier that you select (STRICTLY USA USAGE ONLY).
WHAT’S WITH THE PRICE DIFFERENCES BETWEEN MAJOR CARRIERS?
The price differences come down to the varied cost of service for each carrier. Find the lowest cost solution that meets your coverage needs.
DO I HAVE TO SIGN A CONTRACT? DO YOU HAVE TO RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?
All of our plans require no contract and no credit checks! Yes, these are month to month plans! Each payment prepays your next 30 days. You may, of course, cancel your subscription with us at any time by simply calling or emailing our support team. Monthly charges will continue with your credit card on file until a cancellation request is received. Additionally, our new 14 Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total - less a $40 restocking fee plus shipping. Keep in mind though, your device must be post-marked on or before the 14th Day and the device MUST BE in the same condition as when you received it.
CAN I PUT MY ACCOUNT SUBSCRIPTION ON HOLD OR PAUSE IT FOR A MONTH OR TWO?
Yes. There is a $25 reconnection fee for vacationed accounts. Our solution is mobile though and having internet service in FL and in MI doesn’t make sense. All you need is our service and travel with your device and have internet where ever you decide to go.
WHAT ARE THE AVERAGE SPEEDS OF YOUR UNLIMITED HOTSPOTS?
The speeds of all our plans (LTE speeds) depend entirely on how close you are to cell towers in your area and which carrier you choose. We've had reports of over 40 MBPS from those that are right under a cell tower with LTE... all the way down to 1 MBPS that are far away from one. So, you’ll want to pick the carrier plan that has the best and strongest LTE signal where you will be utilizing the hotspot or router to ensure the best speeds.
HOW MANY DEVICES CAN I USE ON 1 ROUTER?
1-16 connected devices per router.
WILL THE ROUTER WORK FOR ME WHEN I TRAVEL?
(STRICTLY U.S.A. USAGE ONLY) These are cellular mobile routers and can be used "on the move". We've tested them on interstates in vehicles and they work well. That being said, there are definitely times when heading into wooded areas or valleys/mountains the signal will cut out. However, if you are on open roads with many cell towers around the carrier you are utilizing... then it's relatively steady. Think of our service like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall but traveling with these are quite nice. Just don't expect perfect constant signal.
CAN YOU GUARANTEE THAT MY SERVICE WON’T BE INTERRUPTED?
Since our routers are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your signal is not strong enough or you didn’t pay your bill. However, as with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning that you're connected to. Or if your current router stops working for no reason, we will be happy to troubleshoot with you to figure it out and get you back up and running!
I CANNOT PAY FOR MY SERVICE NEXT MONTH - CAN YOU HELP ME OUT?
Due to our model being prepaid, we are forced to suspend your account if payment isn’t completed on your recurring subscription date. Your recurring subscription will always be 30/31 days after the day you subscribed.
HOW MANY UNLIMITED HOTSPOTS CAN I ORDER - IS THERE A LIMIT?
You may order as many as you’d like… we’ll work it out! However, on rare occasion, we may go out of stock. If this happens, we will update our website to reflect this. Normally this isn’t an issue as we make it our goal to be fully stocked.
DO YOU OFFER BULK DISCOUNTS IF I NEED TO ORDER MULTIPLE (10 OR MORE) UNLIMITED ROUTERS FOR MY FAMILY AND MY BUSINESS?
Yes! As mentioned, we’ll work it out depending on how many units you need. Simply send us a note through our contact form and one of our lovely team members will reply promptly.
I’M 17, CAN I ORDER ONE OF YOUR UNLIMITED HOTSPOTS?
No, you must be 18 or older to order our unlimited service in your name.
IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE THE UNLIMITED ROUTER?
Not at all! We streamline this for your convenience. Simply turn it on and go! Again, please be sure that you have a strong LTE signal from the major carrier plan that you are subscribing to or it won't work!